InfoCentre

There are aspects to touch-screen technology that make their design fundamentally different to that of desktop applications. This article outlines these differences and provides some pointers to ensure success.

Given that usability makes a difference which may affect mobile handset purchasing choices, how should manufacturers ensure that their phones are easy to use and easy to learn? The golden rule, as Nokia know, is to involve users in design.

Cost and efficiency considerations means that IVR applications are fast becoming a common supplement, or indeed alternative, to direct contact with customer service representatives. We provide some pointers on designing a usable IVR system.

Cost and efficiency considerations means that IVR applications are fast becoming a common supplement, or indeed alternative, to direct contact with customer service representatives. We provide some pointers on designing a usable IVR system.

Given that there are situations (large, content or product rich site, for example) when users are likely to require a search facility, it is worth considering best practise in terms of displaying results in a way that assists users find what they are looking for.