InfoCentre

The role of a 'User Champion' is to represent the interests and concerns of the user in all decisions concerning interface design, including graphic look and feel, interaction design, product functionality, and even accompanying materials such as instruction manuals.

Successful globalisation requires tackling a host of both technical and content issues. Back-end systems, translations, cultural modifications, graphics and colours, content and editorial and availability and support.

Although timing is a valuable tool for some types of testing, it is not the full story. Ultimately, it is why users slow down that is more important than how much time they actually spend.

It is possible that the fundamental conflict between the modes of operation will mean that web-on-television is doomed to failure. But, in the meantime, what can be done to ensure high quality user-experience when viewing the web on TV?

The reality is that although Flash presents many usability issues, it is not inherently unusable. It can be used to create usable websites - but this requires designers to follow strict implementation guidelines.