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The benefits of user testing have long been established. It is still important however to try and maximise these benefits. One way in which this can be done is by viewing the user test yourself.

It is important to remember that the experience a person has using a product or service is every bit as important as that product or services usability.

It is important to remember that the experience a person has using a product or service is every bit as important as that product or services usability.

It is important to remember that the experience a person has using a product or service is every bit as important as that product or services usability.

Focus groups are a great way to collect information from several people very quickly and cost effectively. They are mainly used to gauge people’s reactions and feelings to items, however when used appropriately they can also be used as part of user requirements gathering.