Out of Box Experience |
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Every year millions of electronic products are returned by consumers. In reality only 5% have flaws; 27% are returned because purchasers changed their minds, while a massive 68% of returns are because users think that the product does not work - or at least not the way they expected it to. The cost of poor out of box experience is USD13.8 billion per year in the US alone. Frontend specialise in designing effective Out of Box Experiences (OOBE), from the product packaging through to instructions and first-time ease of use. We define customer journeys that are easy to follow, reducing the risk of user error and subsequent calls to technical support. A smooth OOBE creates a lasting impression with your customers and strengthens your brand perception. Frontend's Out of Box Experience service includes:
Accenture Report for PC World, 2008 To find out more please contact one of our experts on This e-mail address is being protected from spambots. You need JavaScript enabled to view it or contact any of our offices and we will be glad to answer any of your queries. |
Testimonials
A keen understanding of our global customer needs was essential to the success of our global extranet project. Frontend's expertise in requirements analysis and high quality testing ensured that our global customers were at the centre of the design process. As a direct result we delivered a wireless industry leading extranet service that is highly effective, visually attractive and totally efficient in use.
Pat O'Flaherty
GSM InfoCentre
